Very professional and understanding of the customers position. I would add trustworthy in a business that has its share of, let’s just say, problem folks that need avoidance.
Griz, thank you for the thoughtful 5-star review! We’re glad our professionalism, understanding, and trustworthiness stood out. We truly appreciate your confidence and look forward to serving you again.
The service here is incredible! The staff here is very welcoming they were also extremely patient with my concerns and questions. I appreciated their fair pricing and attention to detail to make sure my car received the best service. I will be back for sure, and will continue to recommend this place again and again!
Thank you for the wonderful review! We’re thrilled you appreciated our welcoming team, patience, fair pricing, and attention to detail. We truly value your recommendations and look forward to seeing you again!
Excellent service! They immediately recommended my mom come in for a diagnostic to determine exactly what was going on with her vehicle. Brian was the mechanic who helped us and made recommendations on what was necessary to fix, without having to spend hundreds of dollars on an old car. Definitely will be bringing my own car in the future!
Chantelle, thank you! We're glad Brian provided clear, practical recommendations and helped your mom avoid unnecessary expense. We truly appreciate your trust and look forward to helping with your car in the future.
Thank you, John, for your 5-star review! We're delighted to hear that you had a great experience with us. If you have any questions or need further assistance, please don't hesitate to reach out. We appreciate your business and look forward to serving you again soon!
My wife’s car had a noise in front end Tom found it was tie rod that he installed a couple of months ago that went bad. They called and said it was ready, when we got there there was no bill they said the part failed and was under warranty. They found the problem and did excellent job repairing it and was totally honest about the whole repair. They are one of a kind garage great work,polite and honest.
Thank you Donald for your great review! We are happy we could get your wife's Mercedes CLS550 back on the road safely and efficiently. We take pride in our honesty and excellent service. If there's anything else we can do for you, please don't hesitate to reach out to us.
They were so nice. I went in to get my key battery changed because I’m a new car owner and did not know how to do it myself and they were so kind to me about it and even did the service for free because it was such a easy thing to do. Meanwhile, other places I called before going to them denied me service and told me it was an easy job that I could do it myself even though I don’t know how to. Thank you so much Scranton auto service!
Dear Ashley, thank you for your kind words! We are thrilled to hear about your positive experience at Scranton Auto Service. Customer satisfaction is our top priority, and we are glad that we were able to help you with your key battery. We appreciate your business and look forward to serving you again in the future!
Good service. Professional staff. Highly recommended.
Thank you, Jeffrey! It is fantastic to learn how pleased you were with your experience with us. Our top-notch team members are dedicated to providing exceptional service to all of our valued customers. We appreciate your kind recommendation and hope to serve you again soon!
Top notch service. Very thorough. I wouldn't take my vehicle anywhere else!
Excellent service for a complete air conditioning repair. Totally upfront pricing before any work was done as well as further issues that were found during servicing with the radiator. No Pressure and very pleasant to Deal with
Thank you Ann for the five-star review! We are grateful for your business and happy to hear that you had such a positive experience at our shop. It's our goal to provide excellent service with transparent pricing. We hope to see you again!
Great service fixed problem perfectly
Hi Frank, Thank you for your 5 star review. We really enjoyed meeting you and we look forward to seeing you again. Thank you,
Best quick fast service around! And super kind and friendly!
Hi, Kayleigh. We really appreciate your 5-star review. Thank you for entrusting us with your Dodge Durango. It is an honor we don't take lightly. Stay safe out there. See you next time!
Went in for a service and inspection staff was very nice got my repairs done within a good time and and the work and pricing were good
Thank you for the 5 star review, Aiden! It was a pleasure working with you and taking care of your Hyundai Kona. We look forward to seeing you next time!
Reliable service, goes above and beyond, customer-focused.
Great professional service
Honest, and great job.
Saul, thank you! There are two things we always want people to feel when they leave our shop: that they were treated honestly and that the job was done right. So your review really means a lot to us. We appreciate you trusting the team with the tires on your Tesla, and we’re glad we could take care of you. Thanks for the 5 stars and for choosing Scranton Auto Service!
The issue with our car occurred when we were far from home and the folks at Scranton Auto Service were able to begin diagnosing the problem as soon as AAA dropped the car off. They stayed late to complete the diagnosis and the next morning began the repair and completed it that day. They were extremely helpful and kind. I would recommend them to anyone needing their car serviced.
Lewis, nobody wants to be far from home when their car decides it has other plans! We’re just really glad your 2017 Kia Sorento ended up with us. When AAA brought it in, we knew you were in a tough spot and didn’t have the luxury of simply heading home and figuring it out another day. Staying a little later to get some answers and getting started on the repair first thing the next morning was the least we could do. Hearing that what you remember most is how helpful and kind everyone was makes us incredibly happy. Taking care of the person who’s stranded is every bit as important as taking care of the car. Thank you for trusting a bunch of strangers in Scranton when you needed help, Lewis. We’re very glad we could get you and your Sorento back on your way. And thank you for recommending us—that means a whole lot.
Incredible work everytime. John is extremely kind and ensures the best quality of work. I have complete trust and faith that they will always be honest and ethical while providing great service. Will go back again and again.
Gunnar, THIS is the kind of review that sticks with us. You’ve trusted us with your 2017 Mazda 3 Sport more than once, and hearing that you keep coming back because you genuinely trust the people taking care of your car means more than any compliment about a single repair ever could. We want you to know that trust goes both ways. We appreciate every visit, every conversation, and every opportunity you give us to take care of you and your Mazda. And since you said you’ll be back again and again… good. We’d miss you otherwise. 😊 Thank you, Gunnar. Truly.
Very honest and friendly crew. Kept me well informed of what was going on with my car and always got call backs when I had a question. My family will be taking our vehicles here from now on.
Wow—knowing that your family plans to bring your vehicles to us from now on is about the best compliment we could receive! Thank you for trusting our team with your transmission service. Car repairs can come with plenty of questions, and we never want you wondering what’s happening with your vehicle. We’re so happy to hear that you felt informed, could always reach us when you needed an answer, and—most importantly—felt you were treated honestly and kindly. We’re really happy you found us, and we look forward to getting to know the rest of the family, too! Thank you for the wonderful 5-star review!
Best shop in NEPA hands down. Always fast, friendly, competent, and honest. My go to auto repair for 10 years now.
Best shop in the area, great people! Please keep Mike busy!!
Jacob, this one gave us a good laugh! 😄 We'll do our best to keep Mike busy. Thank you for trusting us with the state inspection on your Honda Accord and for taking the time to leave such a kind review. Knowing you think we're the best shop in the area means more to us than you know.
Nice enough people in person, but feel they utterly fleeced me. I was traveling to Scranton for work from out of state, and car broke down just outside town. Had it towed to Scranton Auto Repair. They charged $238.40 for diagnostic that took maybe 30 minutes to determine that the ground cables were loose or faulty- diagnostic would have been maybe $150 anywhere else. Then they charged me $371.93 for parts and labor to replace the ground cables - my local Honda dealership quoted cost for parts and labor to be $142.72 since that too is about a 30 minute job. I feel that they took advantage of me since I was from out of state and stranded. Oh, they did give me 5 minute ride to my work site, which was nice, but not worth the amount I was overcharged. Edited to add: I do admit that I approved the repair at that price since I was under duress- needed the car back, and did not have the luxury of calling around to find a better price.
Hi, Emilie. We are truly saddened to read your review and even more disappointed to learn that you left feeling this way. That is never the experience we want anyone to have, especially someone who was far from home and already dealing with the stress of a vehicle breakdown. Our team works hard to treat every customer with honesty, respect, and transparency, regardless of where they're from. We understand that unexpected vehicle repairs can be frustrating, and we appreciate that you acknowledged approving the repairs before the work was performed. Even so, we're sincerely sorry that you walked away feeling disappointed with the overall experience. We genuinely value your feedback and would welcome the opportunity to speak with you directly to better understand your concerns. If you're willing, please reach out to us at your convenience. We'd appreciate the chance to have a conversation with you. We wish you safe travels and all the best.
Great service m, personal care and time. Will go here again and recommend.
We don't ever want our customers to feel like "just another appointment." Cody, we're so happy to hear you felt the time and care our team puts into every visit. Thank you for your kind words, your recommendation, and the opportunity to earn your trust. We truly appreciate you.
Great service from start to finish! Thanks team!
Thomas, your review definitely made us smile—and so did the photo of your Ford F-150! Thank you for trusting our team and for sharing your experience. Hearing that you received great service from start to finish and felt the pricing was fair is exactly what we strive for every day. And thanks for including a picture of your truck, too. It's a sharp-looking truck! We truly appreciate your support and look forward to seeing you again when your truck needs us.
Excellent and efficient service. Will definitely bring my vehicle back when needed.
James, hearing that you'll trust us with your Kia Sportage again is something we don't take lightly. Thank you for giving us the opportunity to help with your vehicle and for taking the time to share your experience. It was a pleasure serving you, and we're so glad everything was completed efficiently. We truly appreciate your support and look forward to seeing you whenever your Sportage needs its next service.
This is an awesome auto repair . Got me in the shop quickly right after the 4th of July. Really advanced technology to have my car analyzed, quick repair and text messages . I would definitely recommend them. They really was trying to save me money than to just an expensive fix.
Turique, thank you for taking the time to share your experience. It means a lot to us that we were able to get you back on the road so quickly after the holiday. Knowing you felt informed throughout the process and that we worked hard to find the repair that made the most sense—not just the most expensive one—is one of the nicest compliments we could receive. That's exactly the experience we hope every customer has. We truly appreciate your recommendation and your trust in our team. Thank you again, and we look forward to seeing you whenever you need us.
Joe—thanks for taking a minute to leave us a 5-star review! We're happy we had the opportunity to work on your Chevrolet Silverado, and it's great to hear you felt you received good value. Reviews like yours help other drivers know what they can expect when they visit us, and we really appreciate that.
Tom, John and the entire team did a great job on both of my vehicles this week. Kept me appraised of what needed to be done and what the cost would be. Highly recommend Scranton Auto!!
Mike, customers like you are the reason we love what we do. The fact that you trust us with your Subaru Legacy, Ford Bronco Sport, and Corvette is something we never take for granted. Whether it's routine maintenance or a more involved repair, our goal is always the same—to keep you informed, be upfront about the costs, and make sure you feel confident every step of the way. Thank you for the recommendation and for continuing to choose Scranton Auto Service. We truly appreciate your trust, and it's always a pleasure seeing you.
Best autoshop in the area, by far
Ethan, wow... thank you! That really made our day. Hearing you call us the best auto shop in the area is an incredible compliment, and we're so grateful you took the time to share it. It's always a pleasure seeing you and taking care of your 2018 Mazda CX-5 Grand Touring. We know how important it is to have a vehicle you can depend on, and we're honored that you trust us to help keep it that way.
Very friendly and professional. Talked me thru the problem.
Thank you Theresa for your 5-star review! We're thrilled to hear that our service was friendly and professional. We pride ourselves on providing top-notch customer support. If you ever have any more questions or concerns, feel free to reach out to us.
Thank you for the 5-star rating, Alisa! We're thrilled to know that you had a great experience with us. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
I was very impressed with how friendly and professional everyone was. The service was impeccable from start to finish. John was honest about what needed to be done and completed the work sooner than I expected. They are a fantastic team!! I highly recommend!!
Thank you so much for your kind words, Tammy! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
John was very nice, helpful and showed a great understanding. Wonderful customer service. I will definitely go back and also recommend
Evans, thank you so much for the awesome review! We're really glad you had such a great experience with us. Your kind words about the service and the time we spent helping you truly mean a lot. We believe that taking care of people is just as important as taking care of their vehicles, so it's wonderful to hear that came through during your visit. Thank you for trusting us with your vehicle and for recommending us to others. We genuinely appreciate it and can't wait to see you again next time you stop by!
Excellent service! I love their reports for work description and details. Front desk has great bedside manner. Highly recommended.
Zarack, thank you so much for the awesome review! We love hearing that the detailed reports stood out to you. We put a lot of effort into making sure our customers can actually see and understand what’s going on with their vehicles instead of just being handed a bill at the end. And thank you for the kind words about the front desk team, too. Creating a friendly, comfortable experience is just as important to us as the repair work itself. We truly appreciate the recommendation and are really glad you chose Scranton Auto Service!
Friendly service with knowledgeable technicians. Go above and beyond to make sure your vehicle is in top notch running condition with no safety concerns.
Michael — reviews like this are the reason we love what we do. Cars are important, but people are more important. Knowing you felt taken care of, informed, and confident in the condition of your vehicle after leaving our shop means everything to us. From inspections to repairs, our goal is never just to “fix the problem.” We want our customers driving away knowing their vehicle was looked over carefully by people who genuinely care. Thank you for trusting our team and for taking the time to leave such thoughtful feedback. We really appreciate it.
Fast, friendly service. They put thought into keeping you safe and getting the most out of your vehicle. Sometimes that might cost a few extra bucks. Better safe than sorry, right? And if you’re into nerdy stuff like toys,comics and sci-fi movies like me, you’ll love talking to John. Do yourself a favor and get your car fixed here. They’ll make sure you leave satisfied.
Wally’s Nerdery, this review was awesome — thank you! We really appreciate you recognizing the thought and care that goes into the recommendations we make for our customers. Keeping people safe and helping them get the most life out of their vehicles is always the goal, even when it means having some honest conversations along the way. And we’re glad you found a fellow nerd in John! Cars, comics, sci-fi, toys… we’re here for all of it. Thanks again for trusting us with your vehicle and for taking the time to leave such a thoughtful review.
Very good and honest people. Good service
Mau, thank you so much for the 5-star review. That really means a lot to us. We work hard to treat people honestly and take good care of their vehicles, so hearing words like this never gets old. We’re really glad you had a good experience with the team and truly appreciate you taking the time to share it. Thanks again for choosing Scranton Auto Service!
Excellent service
David, thank you so much for the 5-star review! We’re really happy to hear you had an excellent experience with us. Our whole team works hard to make sure every customer feels welcomed, informed, and well taken care of from the moment they walk through the door, so your kind words truly mean a lot. We appreciate you choosing Scranton Auto Service and taking the time to leave us a review. Customers like you are what keep us going, and we’re looking forward to seeing you again whenever you need us.
While driving the farm van for a pickup. (hightop promaster) I had a wheel bearing go bad rather suddenly. I pulled off 81. Stopped quick and checked the wheel. Yep. Well knowing it's not going to make it far and I was an hour from home. I did a quick google search. For a close places. Im so glad I found these great people. They were Just off the highway, like less than half a mile. So i nursed it slow to their place. I was in a total bind. While stranded and waiting for a ride. The office folks kept me occupied with nice conversation for over an hour. Really they made a tough situation go well. So much so I wasn't even in a crap mood by the time I got home. They got the van in the next morning and sent me photos and description of what needed done by text and the price breakdown. How great is that! They would have had it finished that day but had to wait for parts. Which I was fine with me as this was completely unscheduled obviously and I'm not a regular customer of theirs. It was all done at the price they quoted. So I was very happy with the service and fully recommend them.
Stan, thank you so much for taking the time to share this story. We know how stressful and frustrating a breakdown like that can be—especially when you’re far from home and just trying to get work done. We’re really glad you found us and that we could help make a rough situation a little easier. It means a lot to hear that the team helped turn your day around, even if it was just with some conversation while you waited. That’s exactly how we’d hope someone would treat us if we were stranded away from home. We truly appreciate your patience with the parts delay and are glad we could get your Promaster safely back on the road. Thanks again for trusting us in a stressful moment and for the recommendation—it really means a lot to our whole team.
Overcharge of the century. Charged me $230 for rotors on my tiny Mitsubishi Mirage average price for them is around $85 each so he made $65 extra dollars on each rotor for me. The Bill for 2 rotors 2 brake calipers and a set of brake pads came out $1175. I do not recommend.
Mister A, we appreciate you taking the time to share your feedback, even though we understand your frustration. We always aim to be transparent with our pricing and repairs, and all work is quoted and approved before it’s performed. The total repair included not only rotors and brake pads, but also brake calipers, bleeding the system, brake fluid, labor, shop supplies, taxes, warranty coverage, and the quality parts used in the repair. We understand that parts can sometimes appear cheaper online or through retail pricing, but the parts we install are sourced through our professional suppliers and backed by warranty support to help ensure safety and reliability. That said, we never want a customer leaving unhappy, and we do appreciate the opportunity to have serviced your Mitsubishi Mirage. We wish you the best moving forward.
Called at the last minute to see if they could take my car that morning. Took it in and had it ready at 1:00. Service was excellent. Everyone was very friendly and helpful. Will definitely use again for auto service and repairs. Highly recommend.
Joseph, thank you so much for the wonderful review! We’re really glad you had a great experience with the team and that you felt well taken care of. It was a pleasure working on your Toyota Avalon, and we truly appreciate the recommendation. We look forward to helping you again whenever your vehicle needs service or repairs!
Service was excellent. Everyone was very friendly and helpful. Will definitely use again for auto service and repairs. Highly recommend.
Joseph, thank you so much for the wonderful review! We’re really glad you had a great experience with the team and that you felt well taken care of. It was a pleasure working on your Toyota Avalon, and we truly appreciate the recommendation. We look forward to helping you again whenever your vehicle needs service or repairs!
The shop was nice enough to take our vehicle in without a appointment, we didn't expect that. I gave them a list of the known issues it had and the services it needed. I requested a itemized list of service and parts needed to get vehicle back on the road safely and reliably in addition to the items I was aware of. I received a text message with estimate of repairs and pictures of additional items requiring repair or replacement. Was I ever surprised at what was found. Without going into details about the findings, let's just say to make this car safe, comfortable and reliable it was cheaper to get another vehicle than repair this one. I am glad I brought the vehicle to this shop because of the fact that they were honest, thorough and upfront with me about the car. I'm glad that I found the issues now instead of the hard way later. I will be bringing my vehicles back to Scranton Auto Service in the future.
Ken, thank you so much for taking the time to leave such a thoughtful review. We know it’s never easy getting news like that about a vehicle, but we truly believe honesty and transparency are the most important parts of what we do. We’d much rather help someone make the right decision now than see them end up stranded or dealing with something unsafe later on. We’re glad we could get your vehicle in quickly, thoroughly go through everything, and give you a clear picture of what was going on. Hearing that you appreciated the photos, communication, and honesty really means a lot to our team. Thank you again for trusting us with your vehicle, Ken. We look forward to helping you with your future vehicles down the road.
I scheduled a appointment for a front end check and a alignment of my 14 Ford. It was found that the tiered ends were seized and required replacement before a alignment could be done. I approved the repairs and all the work was completed. The steering and alignment has not been this precise and responsive for years. I appreciate their honesty in not selling you services that are not needed. If they feel something is needed they will photograph it and show why parts or services are needed. Totally honest with the customer. I will be bringing my vehicles back in the future
The service was quick, efficient and they were punctual with the appointment. Melissa and John were very professional, polite and knowledgeable.
Thanks so much for the awesome 5-star review! We’re really glad we could get your Ram 1500 Lone Star taken care of quickly and keep everything running on schedule for you. Your kind words about the professionalism and communication from the team truly mean a lot. We appreciate you trusting us with your truck and taking the time to share your experience. Looking forward to seeing you next time!
Great service. Very friendly and helpful. Keeps you informed every step of the way
Rich, thank you so much for the 5-star review! We’re really glad you had a great experience with us. Keeping you informed every step of the way and making the process as smooth as possible is always our goal. We truly appreciate you trusting us with both your Jeep and Audi, and we look forward to seeing you again!
If you need work done on your vehicle, Scranton Auto Service is the place for you!
Rob, thank you so much for the 5-star review! We really appreciate the recommendation and are glad you had a great experience with us. It was a pleasure taking care of your Nissan Pathfinder, and we look forward to seeing you again down the road!
One of the few places who’s not after your money. John is a great guy. Had some problems with my hood and the front of the car. The problem was not fixable without the body shop, still he did the best he could and fixed me up with a temporary solution. Didn’t charge a single penny, and advised me what i needed to get done in depth. The lady at the reception is also very nice and friendly. Will be recommending this place and john especially to everyone.
Smit, thank you so much for the thoughtful review. We know it’s never fun dealing with unexpected problems like that, so we’re really glad we could help you out with your Toyota Camry and at least point you in the right direction. Your kind words about the honesty, communication, and friendliness of the team truly mean a lot to us. We believe people deserve straight answers and genuine help, even when the repair itself isn’t something we can fully handle in-house. And don’t worry — we’ll make sure John sees this. It’ll absolutely make his day. Thanks again for the recommendation and support, Smit.
From the front desk to the bays everyone at Scranton Auto went above and beyond to help my son get his truck back on the road while he was away at college (Marywood). I would recommend to parents who have kids at college in the Scranton area this is the place to go.
Friendly staff and excellent service. I would recommend all day
Jason, thank you so much for the great review! We’re really glad you had a great experience and that everything—from the service to the team—hit the mark for you. It was a pleasure taking care of your tire rotation, inspection, and oil change. We truly appreciate the recommendation—it means a lot to us!
I recently just moved to the area and needed to get my vehicle inspection done. John assisted me and setup an appointment the following morning. When I return the next day the office staff was extremely friendly and courteous, as I waited had pleasant conversations with them made me feel welcome to the state and area. Great work and efficient.
Thank you so much for the 5-star review, and welcome to the area! We’re really glad we could get you in quickly and make your first experience with us an easy one. It’s great to hear that you felt welcomed and comfortable while you were here—that’s exactly how we want every visit to feel. We truly appreciate you choosing Scranton Auto Service and look forward to seeing you again!
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