Reviews

Jacob, this one gave us a good laugh! 😄 We'll do our best to keep Mike busy. Thank you for trusting us with the state inspection on your Honda Accord and for taking the time to leave such a kind review. Knowing you think we're the best shop in the area means more to us than you know.

Hi, Emilie. We are truly saddened to read your review and even more disappointed to learn that you left feeling this way. That is never the experience we want anyone to have, especially someone who was far from home and already dealing with the stress of a vehicle breakdown. Our team works hard to treat every customer with honesty, respect, and transparency, regardless of where they're from. We understand that unexpected vehicle repairs can be frustrating, and we appreciate that you acknowledged approving the repairs before the work was performed. Even so, we're sincerely sorry that you walked away feeling disappointed with the overall experience. We genuinely value your feedback and would welcome the opportunity to speak with you directly to better understand your concerns. If you're willing, please reach out to us at your convenience. We'd appreciate the chance to have a conversation with you. We wish you safe travels and all the best.

We don't ever want our customers to feel like "just another appointment." Cody, we're so happy to hear you felt the time and care our team puts into every visit. Thank you for your kind words, your recommendation, and the opportunity to earn your trust. We truly appreciate you.

Thomas, your review definitely made us smile—and so did the photo of your Ford F-150! Thank you for trusting our team and for sharing your experience. Hearing that you received great service from start to finish and felt the pricing was fair is exactly what we strive for every day. And thanks for including a picture of your truck, too. It's a sharp-looking truck! We truly appreciate your support and look forward to seeing you again when your truck needs us.

James, hearing that you'll trust us with your Kia Sportage again is something we don't take lightly. Thank you for giving us the opportunity to help with your vehicle and for taking the time to share your experience. It was a pleasure serving you, and we're so glad everything was completed efficiently. We truly appreciate your support and look forward to seeing you whenever your Sportage needs its next service.

Turique, thank you for taking the time to share your experience. It means a lot to us that we were able to get you back on the road so quickly after the holiday. Knowing you felt informed throughout the process and that we worked hard to find the repair that made the most sense—not just the most expensive one—is one of the nicest compliments we could receive. That's exactly the experience we hope every customer has. We truly appreciate your recommendation and your trust in our team. Thank you again, and we look forward to seeing you whenever you need us.

Joe—thanks for taking a minute to leave us a 5-star review! We're happy we had the opportunity to work on your Chevrolet Silverado, and it's great to hear you felt you received good value. Reviews like yours help other drivers know what they can expect when they visit us, and we really appreciate that.

Mike, customers like you are the reason we love what we do. The fact that you trust us with your Subaru Legacy, Ford Bronco Sport, and Corvette is something we never take for granted. Whether it's routine maintenance or a more involved repair, our goal is always the same—to keep you informed, be upfront about the costs, and make sure you feel confident every step of the way. Thank you for the recommendation and for continuing to choose Scranton Auto Service. We truly appreciate your trust, and it's always a pleasure seeing you.

Ethan, wow... thank you! That really made our day. Hearing you call us the best auto shop in the area is an incredible compliment, and we're so grateful you took the time to share it. It's always a pleasure seeing you and taking care of your 2018 Mazda CX-5 Grand Touring. We know how important it is to have a vehicle you can depend on, and we're honored that you trust us to help keep it that way.

Thank you Theresa for your 5-star review! We're thrilled to hear that our service was friendly and professional. We pride ourselves on providing top-notch customer support. If you ever have any more questions or concerns, feel free to reach out to us.

Thank you for the 5-star rating, Alisa! We're thrilled to know that you had a great experience with us. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

Thank you so much for your kind words, Tammy! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Evans, thank you so much for the awesome review! We're really glad you had such a great experience with us. Your kind words about the service and the time we spent helping you truly mean a lot. We believe that taking care of people is just as important as taking care of their vehicles, so it's wonderful to hear that came through during your visit. Thank you for trusting us with your vehicle and for recommending us to others. We genuinely appreciate it and can't wait to see you again next time you stop by!

Zarack, thank you so much for the awesome review! We love hearing that the detailed reports stood out to you. We put a lot of effort into making sure our customers can actually see and understand what’s going on with their vehicles instead of just being handed a bill at the end. And thank you for the kind words about the front desk team, too. Creating a friendly, comfortable experience is just as important to us as the repair work itself. We truly appreciate the recommendation and are really glad you chose Scranton Auto Service!

Michael — reviews like this are the reason we love what we do. Cars are important, but people are more important. Knowing you felt taken care of, informed, and confident in the condition of your vehicle after leaving our shop means everything to us. From inspections to repairs, our goal is never just to “fix the problem.” We want our customers driving away knowing their vehicle was looked over carefully by people who genuinely care. Thank you for trusting our team and for taking the time to leave such thoughtful feedback. We really appreciate it.

Wally’s Nerdery, this review was awesome — thank you! We really appreciate you recognizing the thought and care that goes into the recommendations we make for our customers. Keeping people safe and helping them get the most life out of their vehicles is always the goal, even when it means having some honest conversations along the way. And we’re glad you found a fellow nerd in John! Cars, comics, sci-fi, toys… we’re here for all of it. Thanks again for trusting us with your vehicle and for taking the time to leave such a thoughtful review.

Mau, thank you so much for the 5-star review. That really means a lot to us. We work hard to treat people honestly and take good care of their vehicles, so hearing words like this never gets old. We’re really glad you had a good experience with the team and truly appreciate you taking the time to share it. Thanks again for choosing Scranton Auto Service!

David, thank you so much for the 5-star review! We’re really happy to hear you had an excellent experience with us. Our whole team works hard to make sure every customer feels welcomed, informed, and well taken care of from the moment they walk through the door, so your kind words truly mean a lot. We appreciate you choosing Scranton Auto Service and taking the time to leave us a review. Customers like you are what keep us going, and we’re looking forward to seeing you again whenever you need us.

Stan, thank you so much for taking the time to share this story. We know how stressful and frustrating a breakdown like that can be—especially when you’re far from home and just trying to get work done. We’re really glad you found us and that we could help make a rough situation a little easier. It means a lot to hear that the team helped turn your day around, even if it was just with some conversation while you waited. That’s exactly how we’d hope someone would treat us if we were stranded away from home. We truly appreciate your patience with the parts delay and are glad we could get your Promaster safely back on the road. Thanks again for trusting us in a stressful moment and for the recommendation—it really means a lot to our whole team.

Mister A, we appreciate you taking the time to share your feedback, even though we understand your frustration. We always aim to be transparent with our pricing and repairs, and all work is quoted and approved before it’s performed. The total repair included not only rotors and brake pads, but also brake calipers, bleeding the system, brake fluid, labor, shop supplies, taxes, warranty coverage, and the quality parts used in the repair. We understand that parts can sometimes appear cheaper online or through retail pricing, but the parts we install are sourced through our professional suppliers and backed by warranty support to help ensure safety and reliability. That said, we never want a customer leaving unhappy, and we do appreciate the opportunity to have serviced your Mitsubishi Mirage. We wish you the best moving forward.

Joseph, thank you so much for the wonderful review! We’re really glad you had a great experience with the team and that you felt well taken care of. It was a pleasure working on your Toyota Avalon, and we truly appreciate the recommendation. We look forward to helping you again whenever your vehicle needs service or repairs!

Joseph, thank you so much for the wonderful review! We’re really glad you had a great experience with the team and that you felt well taken care of. It was a pleasure working on your Toyota Avalon, and we truly appreciate the recommendation. We look forward to helping you again whenever your vehicle needs service or repairs!

Ken, thank you so much for taking the time to leave such a thoughtful review. We know it’s never easy getting news like that about a vehicle, but we truly believe honesty and transparency are the most important parts of what we do. We’d much rather help someone make the right decision now than see them end up stranded or dealing with something unsafe later on. We’re glad we could get your vehicle in quickly, thoroughly go through everything, and give you a clear picture of what was going on. Hearing that you appreciated the photos, communication, and honesty really means a lot to our team. Thank you again for trusting us with your vehicle, Ken. We look forward to helping you with your future vehicles down the road.

Thanks so much for the awesome 5-star review! We’re really glad we could get your Ram 1500 Lone Star taken care of quickly and keep everything running on schedule for you. Your kind words about the professionalism and communication from the team truly mean a lot. We appreciate you trusting us with your truck and taking the time to share your experience. Looking forward to seeing you next time!

Rich, thank you so much for the 5-star review! We’re really glad you had a great experience with us. Keeping you informed every step of the way and making the process as smooth as possible is always our goal. We truly appreciate you trusting us with both your Jeep and Audi, and we look forward to seeing you again!

Rob, thank you so much for the 5-star review! We really appreciate the recommendation and are glad you had a great experience with us. It was a pleasure taking care of your Nissan Pathfinder, and we look forward to seeing you again down the road!

Smit, thank you so much for the thoughtful review. We know it’s never fun dealing with unexpected problems like that, so we’re really glad we could help you out with your Toyota Camry and at least point you in the right direction. Your kind words about the honesty, communication, and friendliness of the team truly mean a lot to us. We believe people deserve straight answers and genuine help, even when the repair itself isn’t something we can fully handle in-house. And don’t worry — we’ll make sure John sees this. It’ll absolutely make his day. Thanks again for the recommendation and support, Smit.

Jason, thank you so much for the great review! We’re really glad you had a great experience and that everything—from the service to the team—hit the mark for you. It was a pleasure taking care of your tire rotation, inspection, and oil change. We truly appreciate the recommendation—it means a lot to us!

Thank you so much for the 5-star review, and welcome to the area! We’re really glad we could get you in quickly and make your first experience with us an easy one. It’s great to hear that you felt welcomed and comfortable while you were here—that’s exactly how we want every visit to feel. We truly appreciate you choosing Scranton Auto Service and look forward to seeing you again!

Lisa, thank you so much for the 5-star review! We truly appreciate you trusting us with your Hyundai Tucson and are glad you had a great experience. It was a pleasure having you in, and we look forward to seeing you again!

Jessica, thank you so much for the kind words! We’re really glad you felt the care and thoroughness that goes into everything we do. It was a pleasure working on your Mitsubishi Outlander, and we truly appreciate you trusting us with your vehicle.

Karla, thank you so much for the 5-star review! We’re glad we could take care of your 2024 Honda CR-V Hybrid Sport and provide a smooth inspection at a fair price. We truly appreciate you choosing us!

Cryme, thank you for the 5 stars—we really appreciate it! It means a lot that you chose us, and we’re glad you had a great experience. We’ll be happy to see you again anytime.

Hayle, this truly means a lot—thank you for taking the time to share this. We know how overwhelming car issues can feel, and we’re really glad we could help take some of that stress off your shoulders. Making sure you feel comfortable, informed, and taken seriously is so important to us, so hearing that from you means everything. It was a pleasure taking care of your Hyundai Kona, and we’ll make sure your kind words get shared with the team. Thanks again for the recommendation—we really appreciate you.

Thank you so much for the great review, Pat. It has been our pleasure getting to know and work with you! We want to keep your Lexus in great shape for years to come! And you are correct...we do love donuts! Hahaha!

thank you so much for allowing us to service your 2018 and 2020 honda civic Kailin! we really appreciate the trust you put in us! we're glad we were able to correct the alignment issue you were having!

Lana, this truly made our day. We know how nerve-wracking it can be when your college student is away from home and something goes wrong with their car. Getting that call is never fun. We’re so glad you found us and trusted us to take care of her Jeep Grand Cherokee Laredo. Being able to communicate quickly, send everything electronically, and keep you in the loop—especially from another state—is really important to us. And we’re happy we could get everything handled so quickly after that late-day tow. Thank you for putting your confidence in us. We’ll treat her car like it belongs to our own family and make sure she stays safe on the road while she’s here in Scranton.

Katherine, thank you so much for your continued trust since 2016. Taking care of three different vehicles for you over the years truly means a lot to our entire team. We’re grateful for your kind words about how we run the shop and the care that goes into every vehicle that comes through our doors. Treating customers like family isn’t just something we say — it’s how we operate every day. And it means even more to hear that you feel that. Thank you for being such a valued part of the Scranton Auto family. We look forward to many more years of taking great care of you and your vehicles.

Theo — Five-plus years with us… that means everything. It’s always great seeing you, and we truly appreciate the trust you’ve placed in our team year after year. We work hard to keep things honest, straightforward, and pressure-free — just clear explanations and solid work done right the first time. Knowing that’s been your experience says a lot. Thanks for the continued support and for recommending us to others. Customers like you are exactly why we love what we do.

thank you so much for the review on your 2015 gmc sierra 3500! it was really a pleasure talking with you today sir and I'm glad we were able to get you back on the road today so you didn't have to get another hotel!

Thank you for the review blanca! We try our hardest to give our clients an accurate picture of their vehicle with digital vehicle inspections emailed or text right to their phone. We're glad we weren't able to find any issues and look forward to seeing you again!

thank you so much Elias, its great we were able to get the Engine Oil Cooler covered under warranty for your 2012 Chevrolet Sonic! It was a pleasure helping you, I know sometimes I might not tell you what you want to hear, but I'm you appreciate the honesty! - John

thank you so much! we appreciate you allowing us to service the Nissan Rogue! Its great we can get a cooper tire for free with our road hazard warranty!

Iain, Thank you so much for allowing us to service your Ford Explorer and Your Toyota 4Runner, its great we were able to replace those electronic suspension components and get the cost down so much on that repair!